FAQs

SIP trunks are digital communication channels that use the Session Initiation Protocol (SIP) to transmit voice and other unified communications over the internet. They link your on‑premises phone system to the internet, enabling you to place and receive calls without relying on traditional phone lines.

UCaaS (Unified Communications as a Service) is a cloud‑based platform that delivers a suite of communication and collaboration tools—such as voice, video, messaging, and conferencing—to help businesses streamline interactions, boost productivity, and lower operational costs.

Hosted phone systems are cloud‑based solutions that enable businesses to make and receive calls over the internet. They operate by connecting to a hosted PBX (Private Branch Exchange), which routes calls online rather than through traditional telephone lines.

VoIP (Voice over Internet Protocol) enables voice calls to be made using a broadband internet connection rather than traditional phone lines. It offers advantages such as reduced costs, greater flexibility, and access to advanced features like call forwarding, voicemail, and video conferencing.

You get more flexibility, easier scaling, and fewer maintenance headaches. Because the system runs in the cloud, your team can call, text, and collaborate from anywhere, on any device. You also get modern features without dragging around old hardware. Better communication, less hassle—why settle for less?

A stable broadband connection is the foundation of good VoIP. The exact speed you need depends on how many people are on calls at once, but MDT can help you review your network and make sure it’s ready. Want a smooth setup? We’ll help you get there.

Start with your daily workflow. Do you need call routing, mobile access, messaging, voicemail transcription, or a virtual receptionist? MDT will walk you through the options and help you choose a setup that fits your team, your budget, and the way you work.