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Top 6 Reasons Your Business Needs Hosted PBX in 2024

A VoIP heads up display hologram hovers above a phone headset resting on a laptop computer

If you’re still unsure about switching to a hosted PBX system, you're not alone. Many companies are still holding onto their tried-and-true legacy systems because it feels like the safer bet. However, as technology continues to advance, sticking to the status quo might be holding your business back.


Let’s examine the top six reasons why it’s time to consider moving away from the status quo and embracing the benefits of a hosted PBX.


Reason 1: Customers Still Prefer to Call and Hosted PBX Keeps Those Calls Top-Notch

Despite what you may hear, phone calls aren't dead. Younger generations prefer texting their friends instead of calling, but that doesn't always apply to business! When an issue arises with your customers or they have more complicated questions, over 53 percent of consumers will pick up their phone and call you.


However, they expect a great experience from you. If they get put on hold immediately, they have to fight through static, or deal with any other issues common to older phones, about 60 percent of them would hang up.


A hosted PBX system can make their experience an excellent one! It guarantees:


·        Crystal-clear calls

·        Reliable connections

·        Better call handling


Make it a hassle-free experience for all callers and leave them feeling satisfied and cared for. Happy customers lead to repeat business, which leads to good reviews, which leads to more customers – it's a win-win for all!


Reason 2: Hosted PBX Will Save You Money in the Long Run

Paying extra for a basic but essential service? Not in this economy. But sadly, that's the reality for many legacy PBX owners. And here's why. Back in 2013, the FCC announced the IP transition - an initiative to slowly switch from copper lines to IP-based communication services.


However, as the transition continues, carriers must pay more to maintain their legacy landline networks. And they aren't happy about it. Many want to retire their copper lines altogether – a desire that's gotten them into hot water with their current landline customers.


While this debate is far from over, many carriers are raising their prices on landlines to cover rising maintenance and upgrade costs. This means the prices on your trusted PBX are going to get higher and higher with each passing day.


On the other hand, switching to a hosted PBX can cut your communications costs in half. It's cheaper to install and maintain and won't include any of the extra fees imposed by legacy carriers.


Reason 3: Hosted PBX Lets You Offer Remote and Hybrid Work to Your Employees

Did you know that over 90 percent of Americans, and about 68 percent of the world, want flexible work arrangements? And many are willing to change jobs to get it? If your current employees, or potential ones, have been lured away by companies offering flexible work, it's time to switch to a hosted PBX.

Hosted PBX systems allow you to support both hybrid and fully remote employees, with features like:


·        Virtual extensions, giving each employee a phone line they can access from anywhere with internet

·        Softphone apps that transform an employee's mobile device into a secure business line, allowing them to make and take calls, check voicemail, and more, even when they're away from their desk

·        Built-in video conferencing, which allows remote and hybrid teams to collaborate with one another quickly and easily without being in the same room

·        Point-and-click scaling allows you to add or remove phone lines and features as your needs change, accommodating growth quickly and easily


In short, hosted PBX opens up a world of possibilities for you and your team, making it easy for you to attract and retain talented employees in our flexibility-first world. Not to mention reducing your costs when it comes to renting office space.


Reason 4: Hosted PBX Services Consolidate Your Communications

It's official – we have too many apps. The average business has three to four business chat apps alone, with 63 percent using Microsoft and Slack at the same time. If you're looking at your technology stack and seeing redundancies, hosted PBX can fix that for you.


Instead of paying for redundant apps or jumping between three different platforms to do one task, a hosted PBX platform brings all your communication into one place. With a single log-in, you can:


·        Send instant messages and see who's online

·        Host virtual meetings and webinars

·        Make and take phone calls

·        And so much more!


With simple integrations, you can review warm leads on your CRM, check on customer tickets, and even monitor your website right from your hosted PBX platform. It boosts productivity, improves collaboration, and helps you solve problems faster. Say goodbye to drowning in "work about work" with hosted PBX!


Reason 5: Hosted PBX is Easier to Set Up and Use

Think back to the days when you installed your current phone system. It took a while, right? And it probably took you a lot longer to learn how to use it and maintain it.


Hosted PBX can cut that wait time in half. Because it's a cloud-based solution, it can be ordered, installed, and ready to go in days—not weeks. Midwest Dial Tone is an intuitive and easy-to-use platform—it even comes with a free mobile app! Plus, since everything's virtual, you can add new users and new lines in seconds.


No more struggling through advanced DIY setups or complicated training manuals. All you need are the right phones and the right provider, and you're ready to go.


Reason 6: Hosted PBX Prepares You for the Future

Innovation waits for no one. And if you can't keep pace, you will be left behind. Many companies with legacy communications struggle to meet customer expectations or compete with other businesses in their industry. Updating these systems is expensive and time-consuming, so by the time they upgrade, they're still behind.


Thankfully, hosted PBX can give you the upper hand. With providers like Midwest Dial Tone, your hosted PBX system will be kept up to date by a team of experts. Its features library is constantly expanding to include the latest advancements like AI, IoT capabilities, and so much more. No rewiring, wait time, or financial investment is required!


Upgrade to the Best with Midwest Dial Tone

While legacy phone systems have served you well in the past, it’s time to explore new horizons with hosted PBX. And Midwest Dial Tone is ready, willing, and able to be your guide! With nearly 15 years of experience in the industry, we can help you build a hosted PBX system that fits you – and your budget – perfectly. Just reach out to us, and we’ll get you started!

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At MidWest Dial Tone, we're passionate about providing our customers with tools & training that makes business communication faster & easier to use. Apparently, that includes blogs.

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