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SIP or POTS? What Can New Phones Do that Old Ones Can’t?

Updated: Oct 18, 2023


A VoIP heads up display hologram hovers above a phone headset resting on a laptop computer

Ladies and gentlemen, welcome to the electrifying world of communication! Tonight, we have a thrilling match-up for you - a showdown between two heavyweights of telecommunication: SIP (Session Initiation Protocol) and POTS (Plain Old Telephone Service). Our goal? To help you decide which is the undisputed champion for your business, SIP or POTS. So, let's get ready to rumble!

The Old Contender - POTS

And in the red corner, weighing in with a history that spans generations, we have POTS. It has been the backbone of telecommunications for decades, providing a reliable connection via copper wires and traditional infrastructure.

But folks, POTS is starting to show its age. Analog systems are struggling to keep up with the evolving needs of modern business communication. It can't transmit data well, which makes it difficult – if not impossible – to use it to send files, images, or videos. And it's not nearly as flexible as companies need it to be, making adding new lines and features costly and time-consuming.

The New Kid on the Block - SIP

Enter SIP, the agile newcomer that has revolutionized the world of telecommunications. It operates over the internet, using data networks to transmit voice and multimedia communications. Unlike POTS, which relies on outdated analog technology, SIP is designed for the digital age.

SIP or POTS: The Battle Royale

Round One: Which One Has More Features, SIP or POTS?

SIP comes out swinging with dozens of advanced features that POTS can only dream of. Let's take a closer look at how SIP outshines its old-school rival:


· Call Forwarding: SIP allows you to effortlessly forward calls to another number or device. POTS might require manual intervention and may involve complex forwarding setups.

· Video Conferencing: Many SIP solutions offer video calling, making virtual meetings a breeze. POTS struggles to provide this essential feature, forcing you to seek third-party solutions.

· Multi-Device Compatibility: SIP solutions work seamlessly across multiple devices, including smartphones, tablets, and desktops, thanks to softphone apps. With its reliance on landlines, POTS lacks this flexibility, making it unable to adapt to these evolving workstyles.

· Voicemail to Email: With SIP, your voicemails can be sent directly to your email inbox, allowing easy access and organization. POTS, on the other hand, requires you to call in to check your voicemails the traditional way, which can be inconvenient, especially when you're on the go.

Round 2: Which One is More Budget-Friendly, SIP or POTS?

Now, let's talk dollars and cents, folks. POTS might seem like an affordable option due to its existing infrastructure. But don't let appearances fool you. The maintenance costs of POTS can quickly add up as equipment ages and becomes more challenging to repair or replace.


SIP, on the other hand, requires less hardware and maintenance. It uses your existing internet connection, saving you money on additional phone lines and reducing long-term costs - even when it comes to long-distance calling.


Round 3: Which One Scales Quickly & Easily, SIP or POTS?

SIP is a heavyweight when it comes to scaling a business. It lets you add or remove phone lines easily without needing physical installations. You can scale up during peak periods and down during slower times, ensuring that your phone system is always cost-effective and aligned with your business needs.

POTS struggles to keep up in this department, as it often requires significant time and resources for expansion. And with its fixed lines, you can't pay for what you need, only what you have.

Round 4: Which One Supports Remote and Hybrid Work, SIP or POTS?

In a world where 68% of employees want a hybrid work schedule, SIP truly shines. SIP allows your team to make and receive calls from anywhere with an internet connection. SIP keeps your team connected, whether they're in the office, working from home, or on the go.

POTS is tied to physical phone lines, making remote work a real challenge. If your business is considering flexible work arrangements, POTS isn't up to the task.

Round 5: Which One Can Future-Proof Your Business, SIP or POTS?

SIP doesn't just stop at voice calls – it's a jack-of-all-trades. It integrates with various software and applications, making it easy to streamline your business processes. Whether it's integrating with your CRM software, email, or other collaboration tools, SIP can flex to fit. It's the future-proofing you need to stay ahead of the competition.


Unfortunately, POTS is a bit of a one-trick pony. It's a standalone system that doesn't play well with other digital tools, slowing growth and limiting your potential.

The Final Bell: SIP or POTS

Ladies and gentlemen, after some very intense rounds, it's clear that SIP has emerged as the undisputed champion in the battle of SIP or POTS. With flexibility, integration capabilities, future-proofing, and more, SIP knocks out POTS in every category.

Ready to retire the old landlines and step into the future of communication with a champion by your side? Midwest Dial Tone’s got you covered. We'll hook you up with a SIP phone system that will keep you in the winner's circle no matter how big you grow. All you have to do is ask.

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At MidWest Dial Tone, we're passionate about providing our customers with tools & training that makes business communication faster & easier to use. Apparently, that includes blogs.

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