Which is right for me?
Feeling overwhelmed by the sheer number of phone system options available? Don't worry, you're not alone! The world of communication solutions has expanded rapidly, and it's easy to get stuck in a state of 'analysis paralysis' when trying to find your perfect fit.
Especially when you're choosing between two great options, like the 3CX on-premise solution and the 3CX hosted solution, but don't worry! We've compiled some information that should make that decision much easier. Starting with the 3CX on-premise solution.
Advantages of 3CX On-Premise Solution
Let's start with the positives first. An on-premise solution from 3CX gives you:
Full Control and Customization
When it comes to on-premise deployment, the key advantage is control. You have the reins to tailor the system precisely to your organization's requirements. You can customize features, integrations, and security settings according to your preferences, allowing for a seamless fit with your existing operations.
More Data Privacy and Security
In an era where data security is more important than ever, on-premise deployment shines. Sensitive business data remains within your organization's network, mitigating potential external vulnerabilities. This is especially crucial for industries that handle sensitive customer information or proprietary data.
Better Network Performance
On-premise deployment can lead to superior network performance, with low latency and high-quality calls within your organization's network. This ensures a smooth communication experience and reduces disruptions in critical conversations.
These advantages make the on-premise solution an excellent choice for larger organizations. After all, they have dedicated IT teams to ensure the equipment and software run smoothly 24/7/365.
Things to Consider about 3CX On-Premise Solution
If you find yourself gravitating toward an on-premise phone system, that's great! But there are a few facts you should know before committing to it.
It Requires Technical Expertise.
Setting up, managing, and troubleshooting on-premise deployments requires a certain level of technical expertise. Organizations must have the right IT staff to handle these responsibilities effectively.
It Requires Continual Maintenance and Updates.
Maintaining and updating the system falls on your organization's IT team. Regular maintenance tasks are essential to the system's day-to-day efficiency and security.
It Can Be Complicated to Set Up and Install.
The initial setup of an on-premise system might involve more complexity and time compared to hosted solutions. This can extend the time before the system becomes fully operational.
Let's Look at the Alternative: Advantages of Hosted 3CX Solution
Instead of having all your equipment on site, the hosted option allows you to run your phone system via internet-based software. And that comes with several perks like:
Ease of Management
Hosted solutions relieve your organization's IT burden as the service provider manages them. This lets your team focus on your core operations rather than technical complications.
Because they are cloud-based, hosted solutions boast point-and-click installation. With a bit of help from your provider, you can be up and running in a day or less, depending on the size of your organization.
As your business grows, hosted solutions can grow with you, too. Using the online platform, you can add more users, locations, and features in seconds. Minimal IT adjustments required!
Hosted solutions often come with the advantage of automatic updates and maintenance provided by the service provider. This ensures that your system stays up-to-date without extra effort from your end.
These preconfigured hosted solutions are perfect for small businesses with limited IT resources or cannot afford to take on a new installation just yet.
Things to Consider About Hosted 3CX Solution
The following are a few things you should consider if you are leaning toward a hosted 3CX solution.
Its Monthly Costs Could Add Up Quick.
Most hosted solutions involve recurring monthly fees. While these fees seem reasonable initially, they can accumulate over time. Keep that in mind when deciding how much you'd like to pay for your system per year.
It's Dependent on Your Provider.
A hosted phone solution relies on your provider's infrastructure and support rather than yours. This dependence can impact your communication capabilities if the provider faces technical issues.
It Can Be Dependent on Your Internet Connection.
If you have an unstable internet connection, your hosted phone system will suffer because of it. Make sure you have the necessary backups in place to keep everything online.